When the death occurs the Nursing Home staff or yourselves should contact the GP, who will then visit the deceased and issue the medical certificate for the certification of death. The GP will inform the next of kin of the steps required. At which point please contact us and we will collect your loved one to take them to your chosen chapel of rest.
If the Nursing/Care Home staff are to liaise with us directly, please ensure that they are made aware of which chapel of rest you would like the deceased to be taken to, and whether there will be a cremation or burial.
The GP will issue a formal notice that informs you of the procedures to follow when registering a death.
If a death is expected and occurs at a Hospital, the staff and a member of the bereavement team will contact the next of kin. They will arrange for you to collect any personal effects and the Medical Cause Of Death Certificate.
The Hospital will care for the deceased until you have made arrangements with us to bring the deceased into our care at your chosen chapel of rest.
The Hospital staff will also inform you of the procedure for registering the death.
If a death occurs suddenly or the deceased has not visited their doctor in the last 14 days, the death will need to be reported to a Coroner who may call for a post-mortem or an inquest. If the death occurs within a Hospital or Nursing Home, they will report the death and advise you of the next steps.
If there is an unexpected death which does not occur within a Hospital or Nursing Home, dial 999 and request an ambulance and police immediately, explaining the circumstances. They will arrange for the deceased to be taken to a Hospital, where the Coroner is informed and you will be contacted to advise you of the next steps and when we will be able to bring the deceased into our care.
Usually, the Coroner’s work can take several days to complete. The Coroner will keep the next of kin informed at each stage of the process and when you will be able to register the death and arrange the funeral.
All deaths must be registered at the Registry Office within the district where the death occurred and within five working days.
You should contact the Registry Office to make an appointment and, when you attend, you must take the ‘Medical Cause of Death Certificate’ and we would advise you to do this as soon as possible.
If the death has been referred to the Coroner, the bereavement officer will advise you how and when to register the death.
Please ensure you bring proof of your name and address.
Choosing whether to have a cremation or a burial is a personal decision and it can be difficult as there are many factors involved, including family tradition, religion or the deceased’s wishes. The information below is intended to help inform you what to expect when choosing a cremation or burial. We have also included information on local Crematoria and Cemeteries.
If you choose a cremation, you can either have a service at the Crematorium or another location such as a Church, followed by a shorter service (‘The Committal’) at the Crematorium.
At most Crematoria, you will have half an hour in the chapel for the service and you can normally include four pieces of music in this amount of time. If you would require additional time, the service can be extended ( for an additional fee which is determined by the Crematorium ). If you would like an extended service, please inform us when arranging the funeral to ensure that your wishes are accommodated.
There are many options regarding the deceased's ashes - they may be kept by the family, scattered, buried or collected by us and brought into our care. We will discuss this with you when arranging the funeral.
If you choose to have a burial, you have various options regarding the ceremony, including a graveside service, holding the service in the Cemetery’s chapel or elsewhere ( for example, at a Church ) and then going to the interment in the Churchyard or at your chosen Cemetery. You will need to decide on a Cemetery and make an appointment in order to pick an appropriate site for the grave. Please be aware that each Cemetery has its own regulations and availability. In most cases the owner of the grave must live in the Borough of the Cemetery, otherwise the cost will be considerably greater. Please feel free to contact us if you need any advice when choosing a Cemetery and grave.
As we have served the multi-cultural society of London for over 135 years, W. Uden & Sons are fully aware of the range of faiths that our diverse community follows, and also the requirements of those who are non-religious.
We cater for all faiths and all variations of non-religious funerals and ceremonies. We strive to do all we can to fulfil the family's wishes, including carrying out all the traditions of the deceased's specific faith. If you wish to discuss any aspect of your requirements or need any advice please feel free to contact us.
When arranging the funeral, we will support you and carefully cover all aspects of the day to ensure you have a full understanding of the range of services we offer.
However, there are a few things that you can think about before you come to your appointment to make the arrangements easier for you:
If you need any advice on any of these areas, please contact us.
It is a very personal decision to visit the deceased, but if you are unsure, we will always be happy to talk this through with you. If you wish to bring clothing in for the deceased to be dressed, please feel free to do so. If not, we will provide a funeral gown. Families who, for personal or religious reasons, wish to prepare the body are fully welcome to use all of our facilities.
Please contact the office to arrange a convenient date and time for you to come in and visit your loved one. You will be met by our office manager who will show you through into our peaceful chapel of rest.
Here are a few things that you need do after the arrangement and how to arrange them to be completely ready for the day of the funeral:-
We can arrange someone appropriate to conduct the service or you may have a personal preference. If we arrange this, they will be in contact with you and arrange a time and date to come round and discuss everything in your home or at our offices. They chat with you to gain a full understanding of your requirements and they will go through a number of things, such as music and the order of service. If you have any questions about the service, please ask them and they will be able to answer. They will prepare all the wording for the service and will be there to support you, your family and loved ones on the day.
There are a whole range of musical choices for a funeral. The person taking the service can guide you through suitable music choices if you are unsure.
It is normal to have up to four pieces of music at the Crematorium / Cemetery, including entrance and exit music, so please liaise with us about your music choices, as we will arrange your requirements with the Crematorium or Cemetery. All we need are the titles of the tracks and the artist’s name. If we have any problems acquiring any of the tracks we will discuss these with you and make alternative arrangements for the day.
Most Crematoria will also provide an organist. Please let us know if you would like an organist and the songs you would like them to play, as we would need to arrange this. Some Cemeteries will also require CDs but we will advise you if that is the case.
If you are holding the service / mass before we attend the Crematorium / Cemetery, you will need to arrange the music directly with the Church and we will liaise with them regarding whether they can provide an organist, if not we will organise one. If you need help with music at the Church please contact us and we will be able to arrange a way of getting your music.
We can also recommend a funeral singer, namely Jay Britton. We have used and recommended Jay Britton’s services for many years and have always been impressed by her performance, her attitude and her attention to detail. We use her extensively in connection with funerals but she also performs regularly at both of our Christmas concerts www.jaybrittonfuneralsinger.com
Please feel free to contact us with any questions.
Orders of Service
Depending on which office you have arranged the funeral with, we can recommend a printers near by - they are all reasonably priced and have very high standards. Once you receive the order of service you can either drop them off to us, or bring them with you on the day.
Please find below the graphic design companies we recommend:
Flowers are the traditional expression of sympathy. We are pleased to receive numerous floral tributes at our branches on the day of the funeral in order to dress the coffin and hearse. We will also take care of any flowers which are at the home address, Church, Crematorium or Cemetery.
Should you wish to encourage donations to a chosen charity, cheques payable to that charity can be sent to our office; we will collate all monies received and forward them to you with a list of donors and the total amount raised. You can then put them with any donations you may have received and send them to your chosen charity.
Carrying the coffin
Please consider if you or your family / friends would like to carry the coffin and if so the conductor can prepare the pallbearers for this on the day and if you visit the video section in our gallery page, you will be able to see us demonstrating this process. You must either have 4 or 6 people to carry the coffin as we can not mix our pallbearers with family pallbearers, though we can advise appropriate ways for people to be involved at this stage if they can not carry the coffin.
Prior to the funeral, you will receive a phone call from the funeral conductor who will be looking after you, he will introduce himself and carefully check all the details of the funeral.
Depending on your arrangements, we will arrive at your chosen address in our vehicles with any flowers dressed on the hearse. We will arrange the flowers at the address if required. Once we have dressed the hearse, feel free to look at the flowers on our vehicles, then we will make our way to either the Church, Crematorium or Cemetery.
We will generally reach each destination 10/15mins early so we can check everything is ready, such as music and orders of service.
If you would like to carry the coffin, let the conductor know and he will go through it with you. Please go into our video section of our gallery to see how to carry a coffin.
After the service we will arrange the flowers in the flower garden. We will collect any cards from the flowers and when possible, make posies for ladies in the immediate family. From there, if you have limousines, we will take you back to your chosen address.
After a cremation, depending on what you choose to do, we can look after the ashes. Please let us know your plans for the ashes and when you would like to collect them, though we will hold them for you until you are ready. If you would like to arrange to have a different urn instead of the one provided by the crematorium, please look through our urns in the gallery section and let us know which one you would like.
If you have arranged a burial, the ground will need a year to settle before you can have a memorial but when you're ready please contact us and we can go through this with you.
As always, we are available for you 24 hours a day, 7 days a week if you wish to talk.